Terms & Conditions
All goods are sent as described on the website so you should be happy with your purchase, however if you have reason to be dissatisfied then our returns procedure is as follows:
1. Prior notification of return must be made either by telephone to the office number 0191 5873609 or by email. This is solely so that we may be made aware of the return in case any special arrangements for the delivery are to be made.
2. Items to be returned must be delivered to arrive with us within 7 days from receipt by yourself, excluding Sunday. Returns from addresses outside of the UK and the EU not accepted, such sales being final. If you are one of these people from a non-return address who may feel they have a special reason for a refundable purchase then please contact us and we will discuss it with you.
3. Items must be in the same condition as they were when sent out. Any damage will be unacceptable and a return of payment may not be given depending on the amount of damage suffered and the possibility of cleaning etc. Please take note that clothing needs special care when being tried on. Perfumes may often be particularly distasteful to others who may also wish to purchase an outfit as is also the case for those garments tainted by cigarette smoke. We advise wearing something protective over the head whilst trying on a garment to avoid lipstick and make-up marks which we have found to be extremely difficult to have removed even by dry cleaning. Please keep the garment covered with the plastic cover until you are certain you will not be returning it.
4. Any accompanying items directly related to the returned goods must also be returned. i.e. belts and scarves etc
5. Refunds will be made for the purchase price of the goods only excluding the cost of postage and packing, which will be kept to a reasonable price in any case.
6. Refund of payment will be made by a reversal of payment type, ie a Paypal payment will be refunded via that means etc.
7. The return of the goods is the sole responsibility of the buyer. Until the goods are received by us in perfect condition we will not make a refund. It is always recommended that a return is made via Royal Mail Special Delivery and insured for the appropriate amount. Please take care of the receipt and tracking details of the return in case you need to make a claim against the carriers.
We always carefully steam, cover and pack garments for transit so that they arrive in the best condition possible, however items in transit may require further steaming to remove creases due to packing.
We also carefully check for damage to garments before packaging so your purchase should arrive in perfect condition. However, sometimes a parcel may have been damaged in transit and it is your responsibility to make this known to the carrier and to have any delivery note signed as Damaged Delivery by the postman etc. We advise that any damaged package is opened at time of delivery and carefully inspected in the presence of the delivering agent.
Sorry for the rules but we try to run the business to the advantage of all concerned and this means keeping our costs to a bare minimum so that we may pass on the savings in our low pricing.
Paypal purchases.
Those customers without a Paypal account can still use the facility. Once you click on the Buy Now button you will be taken to the Paypal log-on page. Instead of logging on just click on the "continue" text above the card options, ie Visa, Mastercard etc.
Paypal is recommended as it gives you another level of buyer protection along with your card issuer. It also ensures that all the relevant details are logged including your full address and contact details.
If you cannot work out how to use the link them just contact me and I'll explain personally.